
Questions
There are a lot of moving parts to this event so if you still have any questions after reading our FAQ's, please don't hesitate to reach out! We're happy to guide you through the process from start to finish.
Frequently Asked Questions
What is a luxury picnic? I've never heard of it before!
A luxury picnic experience is characterized by meticulously designed table settings, exquisite florals, plush pillows, and charming accents. This elegant setup transforms a simple outdoor gathering into a picturesque and unforgettable event, complete with personalized service and attention to detail.
What type of special occasion is good for a picnic?
Picnics offer a charming and versatile setting for celebrating significant milestones. Whether it's an intimate birthday, an anniversary, a marriage proposal, a prom invitation, or a small bachelorette party, an Enchanted Picnic provides a stylish and memorable outdoor experience for any special occasion.
Where should I have my picnic?
NEW: Now offering indoor picnics!
A special thanks to Blue Lotus Massage for allowing us to use their extra space to bring you this unique experience. Bring your picnic indoors without worrying about the weather or pesky bugs.
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If you want to keep it traditional, we can arrange your picnic at a variety of outdoor locations to suit your preferences. We can even come to you and set up in your yard or inside your home. If you're not sure where to have it, we can provide a list of approved picnic locations in the area.
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*Please note that any locations beyond our 30 mile service area will incur a travel fee.
How many people can I invite?
Currently, we can accommodate gatherings of up to 16 people. As our inventory is expanding monthly, we encourage you to reach out if you have a larger group. We may be able to meet your needs.
How far do you travel?
Enchanted Picnics serves the greater Fox Valley area and will travel up to 30 miles from our home base in Shiocton, WI. For distances beyond 30 miles, a travel fee will apply.
When should I book?
We require a minimum of 2 days' notice for Gold Packages and 7-14 days for Diamond Packages to ensure we have adequate time to procure any necessary items for your special event. The earlier you can book, the better!
How and when do I pay?
We accept payments via credit or debit card through our booking platform. To secure your date, we require a $50 refundable damage deposit in addition to a non-refundable retainer fee of 50% of your total invoice. The remainder of your invoice is due 48 hours before your event.
What is a retainer fee?
A retainer fee is the amount paid upfront to secure the services of a consultant or professional. While often used interchangeably with "deposit," a retainer fee is notably different.
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Our retainer fee is 50% of your total invoice and is applied toward the grand total. Please note, this amount is non-refundable, as we commit to your date by turning down other clients.
What is a damage deposit?
A deposit is a separate fee, in addition to the total amount of your invoice, and is refundable upon the completion of the event. This deposit covers any potential damages, missing items, extra cleaning fees, and parking or venue access fees (including changing the location of your picnic to the Blue Lotus room). After the event, the deposit will be refunded, minus any applicable charges for these expenses.
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Please allow 3-5 days for your deposit to be processed. This timeframe ensures that we can thoroughly inspect the equipment to verify that everything is in proper working order and that no items are missing or damaged. If any charges apply, a detailed list will accompany your refund receipt.
What happens if it rains?
While we do not offer refunds for weather-related issues, we will monitor the forecast and contact you the day before your event to confirm whether everything is on track or if we need to implement Plan B. If storms or high winds are expected, we will discuss relocating the picnic to a sheltered location, indoors at your home, indoors at the Blue Lotus room (incurs a $50 room fee) or rescheduling to another date at no charge.
Can I make changes?
We understand that life happens and sometimes things don't go 100% according to plan. We will do our best to accommodate most changes if given enough notice. Any changes to location, guest count, date or time will require approval from Enchanted Picnics to make sure that we have enough equipment, date or time availability, as well as enough time to service our next client after your event is completed. Please contact us immediately if you need to make any changes to your event.
Can I cancel?
Regrettably, once the non-refundable retainer has been paid, we do not permit cancellations. However, we can reschedule your picnic with a minimum of 48 hours' notice, and in this case, 100% of your retainer will be applied to your rescheduled event.
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If notice is given with less than 48 hours in advance, only 50% of your retainer will be applied to your rescheduled event, while the remaining 50% will be retained by Enchanted Picnics to compensate for lost revenue incurred from declining other clients for the same date.
Can I reschedule?
With at least 48 hours' notice, we can accommodate rescheduling your event, and 100% of your retainer will be applied to your new date. Clients are granted one non-weather-related rescheduling opportunity without forfeiting their retainer. However, subsequent rescheduling will result in the loss of the original retainer fee and will necessitate a second retainer and deposit.
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Clients are permitted to reschedule within 6 months of the original event date, contingent upon availability in our current booking schedule.
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Please be aware that once the picnic has been set up on the day of your event, rescheduling is not possible.
What about food?
We’re excited to now offer charcuterie and dessert platters, along with non-alcoholic drink options, to enhance your special picnic event! You're also welcome to bring your own favorites or use a delivery service like DoorDash or UberEats to have your meal conveniently delivered to your picnic location. this is especially easy to do at the NEW Indoor Blue Lotus room!
What about alcohol?
We do not provide any alcoholic beverages. Please check local ordinances to see if your chosen picnic location allows you to bring your own. It is the client's responsibility to verify alcohol laws, and Enchanted Picnics cannot be held liable for any alcohol-related incidents or penalties.
Do you stay during my picnic?
To ensure privacy during your event, we do not remain on-site. However, we are typically in the vicinity and can be reached via text or call at the provided number should you require assistance.
During the event, you are responsible for all items belonging to Enchanted Picnics until we return for cleanup. This responsibility includes safeguarding against damage or theft.
What happens if I'm late to my picnic?
Your picnic session begins and ends at the time scheduled during the booking process, regardless of the party's arrival time. If you anticipate being delayed, please promptly call or text us to inform us of the situation. In the event of no notification, we can only wait for 15 minutes before we begin packing up. At this point, the picnic is considered canceled, and it is non-refundable and non-reschedulable.
Something has come up unexpectedly, can I leave early?
If you need to leave the picnic earlier than planned due to unforeseen circumstances, please send us a text message and allow at least 15 minutes for us to arrive before you depart. It's crucial to not leave the picnic equipment unattended for any reason.
We're having a great time! Can I stay longer?
If you find yourself thoroughly enjoying your picnic and wish to extend your time, simply text us. Depending on availability and time constraints, we can accommodate extensions for either 30 minutes ($25) or one hour ($50) maximum. Please note that all picnics must end before 8pm.
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An updated invoice reflecting the extension will be sent to you and must be settled within 24 hours. Your damage deposit can be used to cover this additional fee, if available. Please note that no refunds will be issued if the extended time is not fully utilized.
Can I bring my dog?
Enchanted Picnics upholds a strict NO PET policy. While we adore our furry friends, pet hair can potentially cause discomfort or allergic reactions to other clients. To ensure the cleanliness and hygiene of our textiles and rentals, pets are not permitted during our booked events.
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Bringing pets to the picnic or evidence of their presence, such as pet hair, stains, or accidents, will result in the forfeiture of your deposit and may incur additional cleaning or replacement fees.
What happens if I spill, lose, or break something?
To maintain the cleanliness of our equipment for our next client, we kindly request that you remove your shoes while on the blankets and rugs. Debris and grass stains from shoes can detract from the serene experience we strive to create.
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In the event of a spill or grass marks from shoes, rest assured that we make every effort to remove stains in-house. However, you may be billed for dry cleaning costs if necessary.
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Broken or missing items will be billed at the full replacement cost and deducted from your refundable deposit. If expenses exceed the amount of the deposit, an updated invoice will be sent and must be settled within 24 hours.
My picnic is outside. Can I smoke?
Smoking is strictly prohibited on or near Enchanted Picnics' property. Failure to comply may result in the forfeiture of your deposit if our equipment carries a smoke odor. If the smell persists despite our efforts to remove it, additional cleaning or replacement fees may be charged if deemed necessary.
What if I want a photographer or special floral activity for my picnic or other special event?
Enchanted Picnics collaborates with Jean Ann Photography and Mobile Mini's Bloom Bar to offer special packages for your event. While we facilitate coordination with these other local small businesses, they will contact you directly to discuss details, and payment for their services will be made directly to them.
Do you sell gift certificates?
YES! We now offer gift certificates, available for purchase through our website. Just click the Gift Card button at the top of the page, or follow this link, and you'll receive an e-gift card that can be used towards any future picnic. Gift cards to not expire.